Roselore F

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Verified Reviewer

Because I didn't order why taking money from my account?

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I don't even used my first order, why you guy's take more money on my account? Did order? You have to what if need more I will order my self! You cannot just puts your hand in a person account without told.look please refund me my money back.
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Loss:
$45

Preferred solution: Full refund

User's recommendation: My recommendation for you guys is to make sure the customer needs more products

Gwendolyn B Moo

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| map-marker Madison, Mississippi

To light

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It Cosmetics - To light
It Cosmetics - To light - Image 2
All I want to do is get the right shade of makeup and all I keep getting is feedback my phone number 601-613-**** I have no clue to where the makeup back to if you all could at least have sent a return message or Label very poor communication when people are sending there money very poor communication
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RaeS

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Unreliable and untrustworthy

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It Cosmetics - Unreliable and untrustworthy

Almost all of the six orders I have placed this year have resulted in me having to waste hours on emails and phone calls to get missing products, missing loyalty reward points, and refunds when they have overcharged me. I love their products, but the aggravation is not worth it.

I spent 35 minutes on the phone trying to get the almost $9 I was over-charged for my most recent order (and this was my 2nd phone call). I finally got my refund, but I just saw that my loyalty point balance was reduced by over 1000 points.

I am done. If you are looking for a source of annoyance, order from itcosmetics.com.

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Pros:
  • Good product
Cons:
  • Poorly managed loyalty rewards program
  • Untrustworthy
  • Over-charging

Preferred solution: The loyalty points they took from me, an apology for being thieves and liars.

User's recommendation: Take screenshots of EVERYTHING.

Ali Rue

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Verified Reviewer

IT Cosmetics won't post this review on their website so I'll post it here

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The new formula for iT Cosmetic's "Confidence in a Cream" stinks; Literally! I reached the bottom of my original formula jar and decided to gift myself a second container for Christmas not knowing the formula had changed.

I was thrilled to continue with this brand, given the positive results the original formula had on my skin. However, upon opening the new jar, I was unpleasantly surprised by the awful scent, reminiscent of chemicals rather than the familiar original fragrance. Initially, I hoped I would get used to the new scent, so I opted to keep it. Unfortunately, my experience worsened this morning.

After washing my face, I applied the cream from the new jar, only to feel a stinging itching sensation! Not to mention, the consistency and texture were noticeably different from the original cream. The new formula lacks the thickness and creaminess, leaving a shiny and greasy residue. Even so, after a few minutes, my face felt excessively dry, as if I needed to reapply moisturizer.

This is unacceptable! I am unwilling to invest this kind of money in a product that not only has an unpleasant odor but also proves greasy, non-moisturizing, and irritating to my skin. Unfortunately, my 'confidence' in this cream is no more!

The company should reconsider their formulation, either by reintroducing the original or offering both options to consumers. Until then, I'll be exploring alternative products that better meet my skincare needs.

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Loss:
$64

Preferred solution: A response from iT Cosmetics about whether they foresee reintroducing the original formula for their Confidence in a Cream product.

User's recommendation: Go to iT Cosmetic's website and filter the reviews for this specific product (Confidence in a Cream), and you'll see 95% of the negative reviews are all for the SAME REASON regarding the product formula changing. Considering that they won't post my negative review to their product page, I'm inclined to think there are MANY MORE negative reviews for the product that aren't represented on their website. They don't have very much "confidence" in their product if they're censoring negative reviews.

Gwendolyn B Moo

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Verified Reviewer

Wrong Color to light

Im really getting up set because Im been trying to return the make up but I cant get anyone on the phone this is poor customer service my number is 601613**** my order number is 620297**** at this point I just want a refund and let me know where I can return your product Thanks
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Preferred solution: Full refund

Susan C Wvi

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Verified Reviewer

Items Received Not What Ordered

This is my second consecutive purchase from It Cosmetics that contained the wrong items. In fact, this time the packing slip also lists the incorrect items.

Thankfully, I still have my original order email confirmation that shows what I actually ordered. (The order number is the only thing that didn't change. It's almost like they just swapped out my items for something else).

The first time this happened, I followed the procedures to return the incorrect products and sent them back with an explanation. Nothing happened.

I emailed them and they responded as if I never even initiated the return. They told me to keep the incorrect items (I had already returned them) and they would ship the correct products.

They DID end up sending me the correct products. I chalked it up to a one-time isolated incident, since I had never had an issue with ordering from them before.

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Preferred solution: The correct products that I oredered.

Anonymous
map-marker Portland, Oregon

Customer service

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My order has been stuck at there headquarters since Feb 7th I have emailed twice no response!! remind you their products are not cheap!! SO HORRIBLE CUSTOMER SERVICE ...NEVER ORDERING AGAIN FROM THEIR WEBSITE!!!DONT
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Anonymous
map-marker Wolfe City, Texas

Never received my order and write email and never answered me, i lost my money

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Never received my order and write and never answered me, I lost my money. This is a second time i wont ask afain
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Traci V Dno

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Verified Reviewer
| map-marker Alexandria, Virginia

Didn't send product to right address and won't cancel auto shipments

They sent product to wrong address and charged me anyway. It was on autoship and they still couldn't get it to me to the right address on file. I have been telling them to cancel autoship of the product but they keep sending it. Now my emails get rejected. Nice company. Small claims court soon.
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User's recommendation: Don't buy from them

Michelle R Hgu

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Verified Reviewer

Horrible customer service

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Placed an order and immediately realized there was an old address. I tried to cancel order and there was no option.

I contacted customer service (yes, it was at 4:55) and the girl said I contacted the wrong number. I verified what was on site and what was on my call log and it was the same number. Apparently she didn't want to get stuck working past 5 and lied. Emailed customer service and they said once order is placed there is nothing they can do.

This whole time I was also trying to get a person on chat and I kept getting the run around trying to get a person.

By the time it said I was "holding" for a person, a minute later it said they were closed. I will NEVER purchase anything from this company again!

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Loss:
$41

Preferred solution: Full refund

User's recommendation: just buy at store

1 comment
Guest

After they saw my review, they offered a refund of the product. Sad that you have to resort to complaints to get anything done.

Jim S Yaw

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Verified Reviewer
| map-marker Jersey City, New Jersey

Order Status on ITC_0459****

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It Cosmetics - Order Status on ITC_0459****
Honestly, the grade is incomplete. But my total experience with IT Cosmetics at this point is unsatisfactory. I have yet to receive the products I ordered. I still have no idea when this order will be shipped from IT Cosmetics. I used Shoprunner for transit. Yet, I was advised by IT Cosmetics customer service that I will be unable to use Shoprunner for this order. As of now, I am very unhappy with IT Cosmetics. I will be very hesitant to deal w/ IT Cosmetics going forward. By the way, I Order No. ITC_0459**** Regards, Jim
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Pros:
  • Products are good
Cons:
  • Horrible customer service

Preferred solution: Deliver product or service ordered

Leatha Ycv

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Verified Reviewer
| map-marker Louisville, Kentucky

Received a deficient product

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It Cosmetics - Received a deficient product
I don't know what happened, but the person on other end of the phone call never replied after I explained the reason for my call. I had an inferior product & was asking how I might get compensation.
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User's recommendation: Make sure you take your product(s) out of packaging & check even if you don't intend to use it right away.

Darlene G Nec

No call back, product is expired

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I tried contacting your company and havent had anyone call me. The product I was sent is expired! If you are going to tell me that its ok , why is there an expiration date on it?
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Preferred solution: Full refund

Felicia S Rzv

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Verified Reviewer
| map-marker Pittsburg, California

Never received my order

I never received my order. I was told it was shipping out on November 26th. It was the 3-5 day shipping. I understand how crazy the holiday season could be. I tried to track it and it says it can't track and it will let me know when they can track it. I would like to know if my order is still coming? Do i need to cancel and get my money back? Order date 11/24/22 Shipping date 11/26/22 Order number itc_0442****
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Anonymous
map-marker Los Angeles, California

The colors were wrong/off and the brushes ordered were not as described.

I called IT Cosmetics and was told (10 days prior to the return date expiration) that the items would not be returned/received on their end in time, I would have to pay to have them returned and a refund was unlikely.
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User's recommendation: order your IT products from another retailer

Marisol O Fnn

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Customer service

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It Cosmetics - Customer service
I place this order in November 29th I order 2 foundations color Light. Then a couple of days later I placed another orderthat still isnt here yet Its January 11th 2022 and I got one package containing only ONE foundation with the WRONG color. And their way to apologized is by making you buy more because they give you a discount so you can spend more moneyLol All I want you is for you to send me the right productwe should all pay when we get to receive our orderin case you messed upwe will have the choice not pay for the delays and your mistakesLol Hows that??????
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Preferred solution: To get my products and a refund for all of the headaches you are giving me…it’s *** annoying!!!!!

User's recommendation: Good luck

About

Related Companies

LOreal, Garnier, Loreal Paris, Loreal USA, Maybelline

Summary

It Cosmetics specializes in development and distribution of high-performance color cosmetics. The company was founded by Jamie Kern Lima in 2008. Its headquarters is based in Southaven, Mississippi, United States. It Cosmetics offers the following products: skincare, face, lips, eyes, and brows. It also provides brushes and tools. It Cosmetics ships their products within the United States via USPS carrier. Free delivery option is possible. The company accepts returns for exchange and refund within 30 calendar days of the purchase date. Available payment options are Visa, MasterCard, American Express, and Discover. It is possible to use PayPal service. Order status can be tracked in personal profile on the company website.

It Cosmetics reviews and complaints

It Cosmetics is ranked 422 out of 1755 in Cosmetics and Personal Care category

Area Served

USA

Payment Methods

VISA

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