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New Reviewer

Customer service

It Cosmetics - Customer service
I place this order in November 29th I order 2 foundations color Light. Then a couple of days later I placed another orderthat still isnt here yet Its January 11th 2022 and I got one package containing only ONE foundation with the WRONG color. And their way to apologized is by making you buy more because they give you a discount so you can spend more moneyLol All I want you is for you to send me the right productwe should all pay when we get to receive our orderin case you messed upwe will have the choice not pay for the delays and your mistakesLol Hows that??????

User's recommendation: Good luck.

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ID
#3247890 Review #3247890 is a subjective opinion of poster.
Preferred solution
To get my products and a refund for all of the headaches you are giving me…it’s *** annoying!!!!!

They keep sending me expired products. 3 times

First of all they put you on hold for hours, then tell you no supervisor is available. Then someone will call you in the next few days. Nobody ever calls. They reshipped the product and yet another expired product arrives. When I ordered through Amazon it is the same situation expired products.

User's recommendation: Don't bother.

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ID
#3463182 Review #3463182 is a subjective opinion of poster.
Location
Hesperia, California

Bad Service

Ordered on black friday. Dec 5th received that the items have shipped. Still not received. Came out of my checking account on Dec 8th. Contacted customer service on 16th about refund. Still no refund. Answered the phone in a foreign language today. Afraid I've been scammed. If I don't hear something today, I will be filing a claim with credit card company.

User's recommendation: Be Careful. Do not buy.

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ID
#3184982 Review #3184982 is a subjective opinion of poster.
Location
Fort Dodge, Iowa
New Reviewer

My order wasn't received

I ordered from It cosmetics In Dubai and i paid for my order but hasnt received it, no costumer service solving my issue and i just lost a big amount of money for no product in return

User's recommendation: Bad costumer service.

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ID
#3128393 Review #3128393 is a subjective opinion of poster.
Product
It Cosmetics Mascara
Cons
  • Customer service and getting scammed
Loss
$130
Preferred solution
Deliver product or service ordered

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New Reviewer

Broken lip liner

It Cosmetics - Broken lip liner
I purchased a lip liner from IT cosmetics called Your lips but better and the lip pencil broke shortly after my trying it. I sent in a picture and asked them to replace the pencil they have refused to do so saying that I must contact the vendor. Terrible customer service. Rather than make this customer happy, they have refused to cooperate over a $20 product.

User's recommendation: Stay away. They do not stand by their products.

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ID
#2954023 Review #2954023 is a subjective opinion of poster.
Cons
  • Cheap quality lip pencil broke
Loss
$20
Preferred solution
Let the company propose a solution
New Reviewer

Ordering

tried to order by phone got hung up twice and tried to order online got to checkout and wouldnt let me put state in so wouldnt process order. pissed off
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ID
#2812664 Review #2812664 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

I have tried to order on line

i have tried to reorder onlone and by phone. got hungup on twice and could not order online kept sending me to chat and she said had yo order online or by phone. neither has worked. love your product znd would like to reorder.if you wanth my business contact me at 318455**** or 318925**** or by email ywoodanderson@***.com. waiting for your response. very dissappointed in your order system
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ID
#2812651 Review #2812651 is a subjective opinion of poster.
Location
Fort Worth, Texas
Preferred solution
Let the company propose a solution
New Reviewer

Brush cleaner and gel eyeliner

Original review updated by user Jul 15, 2021
Faulty applicator. With. Brush love!! Gel liner dries up within weeks!! I want to know why this is happening
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ID
#2686639 Review #2686639 is a subjective opinion of poster.
Pros
  • Good product
Preferred solution
Let the company propose a solution

Trying to order Secret Sauce and it doesn't reflect 25% discount

Im a long time user and fan of IT products. I received emails indicating that there was a 25% off SITEWIDE promotion. I then decided to order my Secret Sauce Moisturizer. However, the site would not reflect the 25% discount when I attempted to complete my order. When I called the representative, she said that it was the ONLY product on the IT site that is NOT 25% off. It clearly did not say that on the website. I find this to be misleading and unfair advertising. Dont send me any more emails!

User's recommendation: Be very aware of misleading advertising from IT.

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ID
#2677543 Review #2677543 is a subjective opinion of poster.
Preferred solution
Price reduction
New Reviewer

Micro eyebrow pencil Crumbling

Micro eyebrow pencil. I have used it products for years and love them. I have bought two micro eyebrow pencils in the past two weeks and both of them crumbled one lasted a week the other one crumbled within two days very disappointed I dont know if they have change the formula or what.
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ID
#2594418 Review #2594418 is a subjective opinion of poster.
Loss
$50
Preferred solution
Let the company propose a solution

Website issues

Maybe it's good thing that happened now that I read some reviews. I tried ordering from IT cosmetics and my order would not go through because it said I had a invalid cell number. Two days later I tried again and the website told me I was too automated so my order was not valid.

User's recommendation: Buy cosmetics from reputable places like Sephora.

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ID
#2562419 Review #2562419 is a subjective opinion of poster.

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Verified Reviewer
New Reviewer

Animal testing

I ordeted from QVC a trio of your products together. Confidence In Your Beauty Sleep Confidence In A Cream Confidence In An Eye Cream The last 2 had CRUELTY FREE on them, but the Sleep Cream did not. Is that one being tested on animals &;;/or putting animal parts in it? I had always heard that IT was entirely cruelty free and have been purchasing your products for many years I will, however, NOT continue to if your company is hurting/kiilling animals. There is NO excuse for it and there are many other great companies who do not harm animals. I hope your company is TRULY cruelty free.
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ID
#2534033 Review #2534033 is a subjective opinion of poster.
Preferred solution
A TOTAL commitment not test ANY of their products on animals or use any animal parts
New Reviewer

Monthly charge

I would like cancel. I have no idea what the paypal payment is for.
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ID
#2361424 Review #2361424 is a subjective opinion of poster.
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Nothing but a headache

I have ordered 4 times from your company and had to return 3 of the packages which included paying for the return shipping costs. I have yet to get the correct cosmetics and have not been refunded once for all 3 that have been returned. The latest issue happened on...
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ID
#2271825 Review #2271825 is a subjective opinion of poster.
Cons
  • Disorganized
Loss
$169
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

SUPERHERO NO-TUG GEL LINER

I have been using (and highly recommending the SUPERHERO NO-TUG gel liner for several years and have been VERY pleased-until the last 2 purchases (I buy 2 at a time... so thats 4 liners). On these, the liner will not go up or down with the twist of the bottom! Therefore, I only got about 10 days use out of each one!! I didnt return to the store because I live in a very small town and have to travel to make my purchase! Please advise as I certainly will not buy anymore until I find out whats wrong....
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ID
#2242508 Review #2242508 is a subjective opinion of poster.
Product
It Cosmetics Eyeliner
Pros
  • It stays on
Loss
$100
Preferred solution
Full refund
New Reviewer

Won't Process my Order

I have tried multiple web browsers and the website won't let me place an order it keeps redirecting me back to review my order. Every time there is a special going on this seems to happen and once I can finally place my order the special is either over or the products are out of stock. Fix the problem already.
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ID
#2219578 Review #2219578 is a subjective opinion of poster.
Pros
  • Decent foundation
Cons
  • Lied about price and charged a lot more to my card
Loss
$100
Preferred solution
Let the company propose a solution

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