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I made a purchase of It Cosmetics on HSN for a Christmas gift. Well..I decided to try the product before I give it as a gift. I have to say, it is by far the best line of cosmetics I have ever used. It only takes a tiny bit to go a long way and last all day. Your best...
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#1418303
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After 2 weeks of trying to get a refund of products NEVER received I got this email tonight from IT Cosmetics....guess my refund of over 92.00 was actually ZERO Search Your IT Cosmetics Return Has Been Processed I IT Cosmetics to me 1 hour agoDetails We've received...
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1.0
#1418210
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I cannot get a refund on the order placedonline Nov 22 using a discount offered. My package went to the wrong address that was stored in their partner SHOPRUNNER.'s address book. Package was returned to sender on Nov 27...but I cant get Customer Service to process a...
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1.0
#1417577
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It Cosmetics - Great

Great products and service love it everytime
#1414872
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It Cosmetics in Henderson, Nevada - Eyelashes breaking off after use

applied and later when removing mascara, noticced lashes broke right off
1.1
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#1404138
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I ordered the larger of the TRY IT kits online. Thats what I got was TRIALS but when I returned the foundations because I thought the small items were just that TRAILS....they gave me a whopping 7 dollars back. The kit cost me 59.30. All items were not full products...
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Anonymous
Jerri

They over charged my bank account and when I contacted them at 800-465-7613 the customer service representative stated the tax was more than charged, she claimed it was 8 doll...

1.1
I didn't like
  • Full refund return policy
#1403244
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I mistakenly purchase the introductory kit after believing what I saw on TV. The products did not even come close to doing as advertised. I have clear skin with mild discoloration. A drug store brand foundation does just as well. Plus there was hardly any product in...
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1.6
#1392787
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Yes, I contacted them. Their resolution was to tell me not to come back to their website if I wanted to buy the product again because I won't be allowed to. Guess they have a black list for customers who do not want to be part of their subscription service. I bought...
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1.3
I didn't like
  • Charge more if subscribed than the prices on their website
#1385084
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I placed my order on the 12th (paid extra for next day shipping). 4 days later I still do not have my products. I called customer service and Ms “Unapologetic” Amelia immediately offered to return my money, but never apologized for the incident. If money was an issue I...
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1.0
#1383533
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For the past few years I have watched infomercials advertising the "magical wonders" of IT cosmetics. Although I am totally against products that bait you into signing up for automatic ship (& automatic charges to your credit card), I finally decided to bite the bullet...
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#1381279
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