It Cosmetics

I called and told the representative that I had a large tube of light cc make up that would not come out of the tube after I hit it in order for me to get to it. I have to take the top off and squeeze it from the bottom because the top doesnt work, told her about also told her About eyebrow pencil that the lead keep kept shooting out when I would take off the top and this time it shot out and went down the drain.

Ive had multiple funerals to go to in the past two weeks and dont have time to deal with finding the order number And sending it out I called. I thought that would be enough obviously not Helene Schwartz 215-432-**** 19731 Boca Greens Drive Boca Raton, FL 33498.

Cleanser is 35.00x2 is 70.00 bogo would be 35.00. Confidence in a Cream is 59.00x2 is 118.00 bogo would be 59.00.

Total should be 94.00. When placing the order it would only allow me to have the cleansers free (cheaper item). So my total order was 118.00 not 94.00. I called customer service I was told that they consider the cheaper items to be the bogo.

That does not make sense to me. It should be item for item as bogo. I should get 2 cleanser for 35 and 2 Confidence in a Cream for 59.00. Customer service said they understood my complaint but this is the way IT has the promo.

I ended up not ordering on the IT site and instead ordered a special that QVC had for the cleanser 2 for 35.00 with free shipping. I will have to wait to buy Confidence in a Cream.

The new formula for iT Cosmetic's "Confidence in a Cream" stinks; Literally! I reached the bottom of my original formula jar and decided to gift myself a second container for Christmas not knowing the formula had changed.

I was thrilled to continue with this brand, given the positive results the original formula had on my skin. However, upon opening the new jar, I was unpleasantly surprised by the awful scent, reminiscent of chemicals rather than the familiar original fragrance. Initially, I hoped I would get used to the new scent, so I opted to keep it. Unfortunately, my experience worsened this morning.

After washing my face, I applied the cream from the new jar, only to feel a stinging itching sensation! Not to mention, the consistency and texture were noticeably different from the original cream. The new formula lacks the thickness and creaminess, leaving a shiny and greasy residue. Even so, after a few minutes, my face felt excessively dry, as if I needed to reapply moisturizer.

This is unacceptable! I am unwilling to invest this kind of money in a product that not only has an unpleasant odor but also proves greasy, non-moisturizing, and irritating to my skin. Unfortunately, my 'confidence' in this cream is no more!

The company should reconsider their formulation, either by reintroducing the original or offering both options to consumers. Until then, I'll be exploring alternative products that better meet my skincare needs.

This is my second consecutive purchase from It Cosmetics that contained the wrong items. In fact, this time the packing slip also lists the incorrect items.

Thankfully, I still have my original order email confirmation that shows what I actually ordered. (The order number is the only thing that didn't change. It's almost like they just swapped out my items for something else).

The first time this happened, I followed the procedures to return the incorrect products and sent them back with an explanation. Nothing happened.

I emailed them and they responded as if I never even initiated the return. They told me to keep the incorrect items (I had already returned them) and they would ship the correct products.

They DID end up sending me the correct products. I chalked it up to a one-time isolated incident, since I had never had an issue with ordering from them before.