It Cosmetics Reviews

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New Reviewer

Never Received Order or Response

On April 14 I received an email from IT Cosmetics stating that my online order had shipped. However, 6 weeks and 4 emails later I still have never received my order or been contacted by anyone. My charge card has already been charged for the products. On the UPS site it states that they never received a label from iT ship the order. In the meantime iT has repeatedly sent me requests for reviews and more online sales pages. So why cant we respond regarding my missing order??!!! Shame on you and plz dont hide behind the COVID issue. I have received every other product ordered around this same time from other companies. I thought you were a reputable high end retailer....APPARENTLY NOT!!

User's recommendation: STAY FAR AWAY AND HOLD ON TO YOUR $$$.

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ID
#1938965 Review #1938965 is a subjective opinion of poster.
Service
It Cosmetics Shipping Service
Pros
  • Products
Cons
  • False advertising
  • Cutomer service
  • Unwillingness to solve the problem
Loss
$170
Preferred solution
Deliver product or service ordered
New Reviewer

Brush cleaner and gel eyeliner

Original review updated by user Jul 15, 2021
Faulty applicator. With. Brush love!! Gel liner dries up within weeks!! I want to know why this is happening
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ID
#2686639 Review #2686639 is a subjective opinion of poster.
Pros
  • Good product
Preferred solution
Let the company propose a solution

Trying to order Secret Sauce and it doesn't reflect 25% discount

Im a long time user and fan of IT products. I received emails indicating that there was a 25% off SITEWIDE promotion. I then decided to order my Secret Sauce Moisturizer. However, the site would not reflect the 25% discount when I attempted to complete my order. When I called the representative, she said that it was the ONLY product on the IT site that is NOT 25% off. It clearly did not say that on the website. I find this to be misleading and unfair advertising. Dont send me any more emails!

User's recommendation: Be very aware of misleading advertising from IT.

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ID
#2677543 Review #2677543 is a subjective opinion of poster.
Preferred solution
Price reduction
New Reviewer

Micro eyebrow pencil Crumbling

Micro eyebrow pencil. I have used it products for years and love them. I have bought two micro eyebrow pencils in the past two weeks and both of them crumbled one lasted a week the other one crumbled within two days very disappointed I dont know if they have change the formula or what.
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ID
#2594418 Review #2594418 is a subjective opinion of poster.
Loss
$50
Preferred solution
Let the company propose a solution

Website issues

Maybe it's good thing that happened now that I read some reviews. I tried ordering from IT cosmetics and my order would not go through because it said I had a invalid cell number. Two days later I tried again and the website told me I was too automated so my order was not valid.

User's recommendation: Buy cosmetics from reputable places like Sephora.

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ID
#2562419 Review #2562419 is a subjective opinion of poster.

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Verified Reviewer
New Reviewer

Animal testing

I ordeted from QVC a trio of your products together. Confidence In Your Beauty Sleep Confidence In A Cream Confidence In An Eye Cream The last 2 had CRUELTY FREE on them, but the Sleep Cream did not. Is that one being tested on animals &;;/or putting animal parts in it? I had always heard that IT was entirely cruelty free and have been purchasing your products for many years I will, however, NOT continue to if your company is hurting/kiilling animals. There is NO excuse for it and there are many other great companies who do not harm animals. I hope your company is TRULY cruelty free.
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ID
#2534033 Review #2534033 is a subjective opinion of poster.
Preferred solution
A TOTAL commitment not test ANY of their products on animals or use any animal parts
New Reviewer

Monthly charge

I would like cancel. I have no idea what the paypal payment is for.
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ID
#2361424 Review #2361424 is a subjective opinion of poster.
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
I have ordered 4 times from your company and had to return 3 of the packages which included paying for the return shipping costs. I have yet to get the correct cosmetics and have not been refunded once for all 3 that have been returned. The latest issue happened on...
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ID
#2271825 Review #2271825 is a subjective opinion of poster.
Cons
  • Disorganized
Loss
$169
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

SUPERHERO NO-TUG GEL LINER

I have been using (and highly recommending the SUPERHERO NO-TUG gel liner for several years and have been VERY pleased-until the last 2 purchases (I buy 2 at a time... so thats 4 liners). On these, the liner will not go up or down with the twist of the bottom! Therefore, I only got about 10 days use out of each one!! I didnt return to the store because I live in a very small town and have to travel to make my purchase! Please advise as I certainly will not buy anymore until I find out whats wrong....
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ID
#2242508 Review #2242508 is a subjective opinion of poster.
Product
It Cosmetics Eyeliner
Pros
  • It stays on
Loss
$100
Preferred solution
Full refund
New Reviewer

Won't Process my Order

I have tried multiple web browsers and the website won't let me place an order it keeps redirecting me back to review my order. Every time there is a special going on this seems to happen and once I can finally place my order the special is either over or the products are out of stock. Fix the problem already.
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ID
#2219578 Review #2219578 is a subjective opinion of poster.
Pros
  • Decent foundation
Cons
  • Lied about price and charged a lot more to my card
Loss
$100
Preferred solution
Let the company propose a solution

Disappointed in new eye liners

I have used IT Cosmetics for many years and love the products. However, you have discontinued the eyeliners that twisted the crayon out when it was low. I cannot deal with eyeliners that need sharpened. I almost scratched my lower lid by one of these. I am now searching other companies for liners that twist the crayon out. IT Cosmetics had the BEST liners, now they are discontinued. I will no longer buy eyeliners from IT Cosmetics. Disappointed customer, Joanne Cushard cushjo@***.com
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ID
#2150199 Review #2150199 is a subjective opinion of poster.
Location
Frankfort, Kentucky
I have used the no-tug eye liner and the compact with the bronzer, blush and some white stuff that is useless. I have been using these two products for probably the last 2 years. Because of Covid-19 I ordered the bronzer and liner and recd them about 4 - 6 weeks ago....
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ID
#2140195 Review #2140195 is a subjective opinion of poster.
Location
Roseville, Michigan

Terrible Shipping Delay

I placed an order during their 12 year anniversary sale and I should have known better because I am moving. I knew it might cut it close, but it was also 2.5 weeks before I was leaving so based on all my other COVID purchases, I assumed I'd be fine. However, that has not been the case. The customer service has been good - I have gotten an email response as well as someone to chat with. The phone number just hung up on me, though. IT created the label but the package wasn't transferred to UPS for a week, although they blatantly blame UPS for any mistake or delay in an order delivery. It is a bit absurd that they do not take responsibility nor do they seem to know what is going on in their warehouse.

User's recommendation: Do not purchase from website. Pay full price to avoid headaches or order through QVC.

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ID
#2090434 Review #2090434 is a subjective opinion of poster.
Service
It Cosmetics Shipping Service
Cons
  • Disorganized
New Reviewer

No expiration date on the product

I have (2) tubes of It CC+ foundation. I can't remember when I purchased it. I was wondering if it is still safe to use. Looked on tube--no expiration date. Called customer service they said the expiration date is on the box. Who keeps a box?? By law the expiration date is supposed to be on the ":product" not the packaging. I spoke with a guy and his boss. They were very rude and the best they could say was that I should have kept the box. REALLY!!!!

User's recommendation: If you should buy any IT product, write the exp date on the product or better still just buy another product.

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ID
#2078163 Review #2078163 is a subjective opinion of poster.
Product
It Cosmetics Foundation
Pros
  • Good coverage
Cons
  • Lack of customer service and product labeling
Loss
$80
Preferred solution
Let the company propose a solution

Foundation makeup brush

I have purchased a lot of products from iIT Cosmetics and have bee very pleased with the quality of the products. I purchased the foundation brush and was happy with it until I cleaned the brush. I used the IT brush cleaner. Since then the longer hairs of the brush keep on falling out. I have cleaned other brushes the same way and this has not happened. I am very disappointed . Not sure what I could have done wrong. Thanks. Carol Dodge
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ID
#2017276 Review #2017276 is a subjective opinion of poster.
Location
Fulton, New York

Horrible Service

Placed on line order on May 30th. Did not receive order until June 25th. Emailed IT twice and never received a reply. Only received automated reply about service because of Covid-19. I order on line regularly and ALWAYS received my orders within a week during Covid, so that is a poor excuse on their part. This was the worst CS I have ever experienced. To not reply to an email speaks volumes of how this company treats their customers. They do have disclaimer on their website about delays due to Covid-19, but I never expected it to take 4 weeks.

User's recommendation: do not order from their website.

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ID
#2013220 Review #2013220 is a subjective opinion of poster.
Location
Beach Haven, New Jersey

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