It Cosmetics

I called and told the representative that I had a large tube of light cc make up that would not come out of the tube after I hit it in order for me to get to it. I have to take the top off and squeeze it from the bottom because the top doesnt work, told her about also told her About eyebrow pencil that the lead keep kept shooting out when I would take off the top and this time it shot out and went down the drain.

Ive had multiple funerals to go to in the past two weeks and dont have time to deal with finding the order number And sending it out I called. I thought that would be enough obviously not Helene Schwartz 215-432-**** 19731 Boca Greens Drive Boca Raton, FL 33498.

Almost all of the six orders I have placed this year have resulted in me having to waste hours on emails and phone calls to get missing products, missing loyalty reward points, and refunds when they have overcharged me. I love their products, but the aggravation is not worth it.

I spent 35 minutes on the phone trying to get the almost $9 I was over-charged for my most recent order (and this was my 2nd phone call). I finally got my refund, but I just saw that my loyalty point balance was reduced by over 1000 points.

I am done. If you are looking for a source of annoyance, order from itcosmetics.com.

The new formula for iT Cosmetic's "Confidence in a Cream" stinks; Literally! I reached the bottom of my original formula jar and decided to gift myself a second container for Christmas not knowing the formula had changed.

I was thrilled to continue with this brand, given the positive results the original formula had on my skin. However, upon opening the new jar, I was unpleasantly surprised by the awful scent, reminiscent of chemicals rather than the familiar original fragrance. Initially, I hoped I would get used to the new scent, so I opted to keep it. Unfortunately, my experience worsened this morning.

After washing my face, I applied the cream from the new jar, only to feel a stinging itching sensation! Not to mention, the consistency and texture were noticeably different from the original cream. The new formula lacks the thickness and creaminess, leaving a shiny and greasy residue. Even so, after a few minutes, my face felt excessively dry, as if I needed to reapply moisturizer.

This is unacceptable! I am unwilling to invest this kind of money in a product that not only has an unpleasant odor but also proves greasy, non-moisturizing, and irritating to my skin. Unfortunately, my 'confidence' in this cream is no more!

The company should reconsider their formulation, either by reintroducing the original or offering both options to consumers. Until then, I'll be exploring alternative products that better meet my skincare needs.

This is my second consecutive purchase from It Cosmetics that contained the wrong items. In fact, this time the packing slip also lists the incorrect items.

Thankfully, I still have my original order email confirmation that shows what I actually ordered. (The order number is the only thing that didn't change. It's almost like they just swapped out my items for something else).

The first time this happened, I followed the procedures to return the incorrect products and sent them back with an explanation. Nothing happened.

I emailed them and they responded as if I never even initiated the return. They told me to keep the incorrect items (I had already returned them) and they would ship the correct products.

They DID end up sending me the correct products. I chalked it up to a one-time isolated incident, since I had never had an issue with ordering from them before.

Placed an order and immediately realized there was an old address. I tried to cancel order and there was no option.

I contacted customer service (yes, it was at 4:55) and the girl said I contacted the wrong number. I verified what was on site and what was on my call log and it was the same number. Apparently she didn't want to get stuck working past 5 and lied. Emailed customer service and they said once order is placed there is nothing they can do.

This whole time I was also trying to get a person on chat and I kept getting the run around trying to get a person.

By the time it said I was "holding" for a person, a minute later it said they were closed. I will NEVER purchase anything from this company again!