It Cosmetics - Nothing but a headache
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New ReviewerI have ordered 4 times from your company and had to return 3 of the packages which included paying for the return shipping costs. I have yet to get the correct cosmetics and have not been refunded once for all 3 that have been returned.
The latest issue happened on Saturday, 11/7. It was the wrong concealer and I was told to bring it to UPS and refuse the package. I did that. Later on Saturday, 11/7 I received ANOTHER package from IT.
This one I opened and found out that this was the package I should not have opened and returned. So... I have no idea what the first package I received Saturday contained and I am now owed $27.14, $19.40, and $62.33 which I have not received any of the refunds... and still don't have the right cosmetic.
I would like someone from upper management to call me at (302) 220-**** or you will definitely be hearing from me on Monday. Other than the supervisor, Mia, your representatives have also sounded irritated when I have called because of these issues.
It has not remotely been pleasant. If it wasn't for the fact that I like the product I would never order from IT again.
User's recommendation: Not worth the hassle.
Monetary Loss: $169.
Preferred solution: Full refund.
It Cosmetics Cons: Disorganized.
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