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1.9

I have ordered 4 times from your company and had to return 3 of the packages which included paying for the return shipping costs. I have yet to get the correct cosmetics and have not been refunded once for all 3 that have been returned.

The latest issue happened on Saturday, 11/7. It was the wrong concealer and I was told to bring it to UPS and refuse the package. I did that. Later on Saturday, 11/7 I received ANOTHER package from IT.

This one I opened and found out that this was the package I should not have opened and returned. So... I have no idea what the first package I received Saturday contained and I am now owed $27.14, $19.40, and $62.33 which I have not received any of the refunds... and still don't have the right cosmetic.

I would like someone from upper management to call me at (302) 220-**** or you will definitely be hearing from me on Monday. Other than the supervisor, Mia, your representatives have also sounded irritated when I have called because of these issues.

It has not remotely been pleasant. If it wasn't for the fact that I like the product I would never order from IT again.

User's recommendation: Not worth the hassle.

Monetary Loss: $169.

Preferred solution: Full refund.

It Cosmetics Cons: Disorganized.

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