Anonymous
map-marker Brockton, Massachusetts

Made in China

I just found out that your products are made in China. Will no longer purchase them. Will only buy my makeup that is made in USA.
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User's recommendation: Do not buy

Ellen L Ysm

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Verified Reviewer

Don't make mistake with an order - you will be sent into a tail spin of no assistance

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Complaint - bought something online and choose wrong colour. Tried to change the colour via phone call and told can't do that. Was sent a copy of the purchase receipt which stated a 1888 phone number to make order changes. Called it - number listed is to a software company - why is this number there and why does it say to call for changes. TO CEO: you need to make your order system more flexible and fix the purchase receipt system. Now I have wait to receive the wrong order and I have send it back to you. What a waste of my time. Yuck
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Loss:
$43

Preferred solution: Let the company propose a solution

Janice H Jny

Purchase from QVC

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I purchased the celebration foundation compact and it arrived and it was broke in a hundred pieces . There was powder on the inside box and the compact was still sealed, I knew something was wrong. I think it was damaged before it was put in the box . I called customer service and was told I have to pay for return shipping even if it arrived damaged, NEVER again. I will order from QVC or Amazon next time, never a problem returning anything.
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Preferred solution: Full refund

Anonymous
map-marker Phoenix, Arizona

Do not buy

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After a few years of using makeup and cc in a cream, it appears that the formulation has been changed. My face was burned and red with flaking skin. So disappointed but after being sold out, it no longer represents the quality it once was. I would not recommend purchasing.
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Joan C Igx

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Verified Reviewer

Don't Buy Their Products

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I purchased the under eye concealer. The tube split. When I called the company they would NOT replace.
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Loss:
$25
Reason of review:
Damaged or defective

Preferred solution: Full refund

Carmen V Nzd

Brow gel pencil

Why are you discontinuing the universal color Brow gel pencil? It is always sold out and now its not available. Why????
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Joanne G Rfc

I wish you luck if your order does not arrive

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My order failed to arrive. I have been left £40 worse off and with no product. I have made several calls and emailed many times but apart from an apology I am no further forward. IT Cosmetics are investigating and speaking to the delivery company. I have asked a manager to contact me but I am told that my case has been passed to their online investigatory team and can't be passed to anyone else. What total nonsense. This may only be £ 40 but just think it could have been hundreds of pounds and I would still be in the same position. I can't believe a company of this size could not just agree to send me the goods or refund me. I would not order from IT Cosmetics if you can avoid it.
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Loss:
$40
Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

Brenda O Dqp

Unethical

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Cancelled subscription. Returned 2 shipments rec'd after I cancelled. Neither were ever opened. Company sent me return labels. I returned both packages the day after I rec'd the labels. Company rec'd product and said I still owe fir them because they were past allowed time to return. They turned it over to collection! I have no product, they do, yet they want me to pay! Beware of this company!
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Loss:
$150
Pros:
  • Product is fine
Cons:
  • Charged me for returned product
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Don't charge me for unopened product returned.

Anonymous
map-marker Salt Lake City, Utah

Good quality and always corrected any errors

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Never had any problems. Been a customer for years. If had an issue , they resolved, replaced with new and never charged. Been customer for over four years. Get new products for free and any errors or replacements are overnighted at no charge to me.
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Reason of review:
Honest return, exchange or cancellation policy
Anonymous

Good product- don’t buy directly from them!

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It Cosmetics - Good product- don’t buy directly from them!
It Cosmetics - Good product- don’t buy directly from them! - Image 2
It Cosmetics - Good product- don’t buy directly from them! - Image 3

I have been an IT lover for many years but always purchased from Ulta or HSN/QVC. Love the products and am never disappointed.

Last month I purchased directly from them and one of the items received expires next month! Also the mirror fell off immediately! I threw away all of my order info so didn’t Pursue returning it. The product itself is great so I was just dealing with it.

When the mirror fell out again yesterday I reached out to CS to let them know the item was a bummer. They apologized that I wasn’t satisfied and that was it. So I responded again that the product is great but it wasn’t a premium experience by sending expiring/defective packaging. They offered a 10% off coupon that expired today!!!

When I called it out they sent me one good for a month.

I’m beginning to think IT is expiring. Why they didn’t just replace the product is beyond me.

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Sheri A Ahj

They animal test, please read

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I have been a customer for a 2 years. IT Cosmetics has been bought out by Loreal. Loreal uses China to make there products. China has a law that they test all make up on animals. IT Cosmetics never tested on animals. Now there products will be tested on animals along with the Loreal make up. Please, reconsider using thos product. I received 5 products in the beginning. After awhile it was 4 and then 3 for a long time, but were charging me the same price. It wasn't worth the money I was paying monthly.
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Cons:
  • Expensive for 3 items eye brow pencil breaks mascara dries up
Reason of review:
Pricing issue
Anonymous
map-marker Madison, Tennessee

Buy from QBC

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Always buy from QVC, best products for your money. The best customer service .
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Stephanie P Vif

Over Hyped Marketing

The mascara crumbles and clumps, the silk loose powder dried out my skin, the bye bye redness is overpriced and not that effective. The confidence in a cream is very nice and I have enjoyed using the moisture foundation. I've notice more complaints since L'Oreal bought the company. They claim that the original owner runs the company but if the corporate says no because their shareholders are more important then their customers.........then guess who wins.
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Loss:
$22
Reason of review:
Not as described/ advertised

Preferred solution: a discount on my next purchase

Kathryn M Omd

Fraud

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IT Cosmetics ripped me off! They get you to sign up with their great commercial on tv to try their product with auto pay and once you're done they send you a full size 5-Piece Continuity and then charge you $95.47
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Loss:
$95
Cons:
  • False advertising trial subscription
Reason of review:
Pricing issue

Preferred solution: Price reduction

Anonymous
map-marker Columbus, North Carolina

Enhances the wrinkles and age spots

I plan on returning today I have never used a makeup that enhances the wrinkles on your face like this product I will be going back to my original makeup Lancome RenergieLift and will not change again That Includes the Lipstick and Mascara Its mascara Clumps so bad on your eyelashes it falls on your face in black flakes really disappointed it will be going back today
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